Call: 01883 330861

Dog Food Bowl

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Delivery Information

Standard Delivery

Orders placed can only be delivered to mainland UK, Scottish Highlands, Northern Ireland and Channel Islands addresses. We regret that we cannot deliver to Europe or the US. 

We process your order on the same day of receipt. A shipment usually takes between 2-4 full working days to arrive.  We’re sorry that we have to charge you £5.99 for delivery, but if you spend £50 then standard delivery is FREE!

Some parts of Scotland, the Scottish Highlands & Islands, a charge of £14.99 per order will incur, this will need to be paid before goods can be dispatched. ( please note there are some post codes that we are not able to deliver to).

Northern Ireland, a charge of £17.00 per order 

Isle of Man, a charge of £24.00 per order

channel Islands, a charge of £24.00 per order

Local Surrey deliveries, where possible, we provide a next day service, although we been known to deliver the same day!

Most orders for Treats will be posted by Royal Mail, second class.

In the unlikely event that any of the products are not in stock, delivery may be delayed. We will certainly keep you informed via email of the progress of your order and offer you a partial shipment.

IMPORTANT NOTICE: We send all our dog food products by courier with sign for or leave safe option - If you prefer a sign only option or if there is not a safe place to leave items, then please do contact us with this information at sales@poochandcompany.co.uk please quote order ID. 

Express Delivery

Place your order before noon, and we’ll get it to you the very next working day! Our courier company operates Monday-Friday, so should you choose the Next Day option before noon on a Friday you will receive your order on Monday, and orders placed on Saturday and Sunday will be guaranteed for delivery on Tuesday.

A £10.00 delivery charge is applied to Express deliveries.

Unfortunately, this service is not available for customers in Ireland, the Scottish Highlands, and the Isle of Man.

UK bank holidays are not classed as delivery days, so please allow an extra business day for delivery.

Saturday Delivery

Place your order before noon on Friday, and we’ll get it to you on the Saturday! 

A £15.50 delivery charge is applied to the Saturday Delivery option.

Unfortunately, this service is not available for customers in Ireland, the Scottish Highlands, and the Isle of Man.

UK bank holidays are not classed as delivery days, so please allow an extra business day for delivery.

Payments

We accept payments via Paypal, Major credit cards, debit cards, BACs and Cheques - please note if paying by cheque or echeque, orders cannot be dispatched until cheque has cleared which can take between 5-7 working days.

Returns and Guarantee

We offer a full refundable guarantee. If for any reason you are unhappy with your purchase please call or email within 10 days to arrange return. All goods returned must be unused, in their original packaging and in saleable condition. We will either replace the item or issue a refund.  Please note that you are responsible for the return delivery cost.

Telephone: 01883 330861
Email: sales@poochandcompany.co.uk

Head Office

Pooch and Company Ltd.
Kings House
68 Victoria Road
West Sussex

RH15 9LH

Please wrap the package securely and enclose your contact details and reason for the return.

If you are returning an item owing to an error on our part or because it is defective, we will refund the cost of return postage.

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.